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    Thanks Koffi, now please go fetch me a Coffee

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    My 360 (slim) went red dot (RROD) and never turned on just when I got enough money saved up for the xbox one. I gave it to a friend to repair he is a wiz at this stuff.

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    ahmad wrote:
    So your Xbox 360 has suffered the inevitable Red Ring of Death error – RROD as we call it, or “General Hardware Failure” as Xbox support call it.

    First of all – SORRY. Really, I mean it. And so does Xbox support. Remember to count the number of times the CSR says “sorry”. But as an “Xbox enthusiast” (that’s company-lingo), Microsoft would like to assure you that they will help you in your quest to repair your console.

    Under NZ Law (the Consumer Guarantees Act 1993), the retailer from whom you purchased the Xbox 360 from is responsible for supplying a remedy for your problem. However when they are approached, you will be told that you have to deal with Microsoft Xbox Support yourself. You may wish to pursue your rights under the CGA with the retailer, and the process may take a little longer. If you are happy to deal with Xbox Support yourself, or if you have a second hand console, then the following 20 point guide should answer most of your questions you might have about the full process.

    1. Establish that you do indeed have the official RROD and not some other error which might also cause your Xbox 360 not to work. Your 360 when powered on should have three lights flashing red on the Ring of Light. When you look at your Xbox 360, the only light that is not flashing red should be at the top-right. This is *regardless* of your console’s vertical or horizontal orientation. So if you change the orientation, the pattern will reconfigure itself so that the top-right light is not flashing.

    2. Common “non-RROD” errors are FOUR flashing red lights (indicating an AV error such as a faulty AV cable or connection), and a single flashing red light with the error code “E74” being displayed. The former error is usually a simple fix by checking that cables are connected properly, while the latter if confirmed with troubleshooting will require a repair that is not covered by the 3 year “RROD” warranty. You may wish to pursue any rights you have under the Consumer Guarantees Act if you are not happy to pay for the repair at a flat rate of $130 USD (this figure is not confirmed)

    3. To help confirm the RROD, turn off your console and remove all accessories from your console such as the HDD, memory cards, wired controllers, wireless network adapters, and HD-DVD drives. The only connections to the 360 now should be the AV cable and the power cable. Look for a light on your power supply – this should glow orange. Now turn the console back on and see if you get the same error lights again. If you get the same flashing red lights as before, and your power supply light now glows green, you are well on your way to confirming a RROD.

    4. If you wish to further determine that your three flashing red lights is really the infamous “RROD”, you can hold down the controller sync button on the front of the console and press the eject button four times. Each time that you press the eject button, note down how many quadrants flash. If you have the true RROD then the quadrants will flash 4 times with the first press, 1 time with the second, 4 times with the third, and 2 times with the fourth.

    5. Once you have established that you have a RROD, you should qualify for a free of charge repair from Microsoft. I say “should”, because depending on the CSR you talk to on the phone, you may be told that as a second hand owner of the Xbox 360, you are not covered by this extended warranty programme. The extended warranty refers to the 3 year warranty Microsoft now offers for RROD faults only, which applies from the date of purchase of the console, or where this cannot be proven, the date of manufacturing (which is printed on the back of the conxole).

    6. You may choose to initiate your repair online at by registering your console (if not already done) and then submitting a request for repair. This will not work if you have a second hand console and the previous owner has already registered your console to themselves. You will require your 12-digit Xbox 360 serial number which can be found on the back of your console, or at the front under the flap which conceals the two USB ports.

    7. If your Xbox was registered by a previous owner, or you prefer to listen to hold music and talk to people from other cultures, you can phone Xbox Support on 0508 555 592 between 9am and 9pm Monday to Friday, or 9am to 5pm on weekends. The phone number does not spell out any words on your keypad so you’ll have to write it down or commit it to memory.

    8. Press 1 for Xbox 360 support, and then press 2 for “game console” support. Have your Xbox serial number and your patience ready. Your CSR will ask for your first and last names to log the call, and then after explaining your problem you will receive your first “sorry” followed by a reassurance that MS is there to look after you. The CSR may now try to troubleshoot your problem to confirm the RROD. Because you have already taken all the steps above, at this point you can explain to the agent everything you have tried which should save you some time.

    9. Once it is established that you have a RROD that qualifies for the extended warranty repair, you will be asked for details to lodge this claim. This is where you may be told that the Xbox 360 has already been registered to someone else. You will be asked how you came to acquire the 360, and if you are dealing with a nice and reasonable CSR, they will then allow you to change the details to your own after you tell them that you have purchased the console second hand. It may help to know the first and last name, and maybe even address of the first registered owner, if you have these details.

    10. After being placed on hold several times during this process, you will then be told to expect an email within 48 hours with further details and shipping labels. You may be told to expect an empty box to be sent to you in the mail for you to return your Xbox 360 in – don’t believe it as this does not happen in New Zealand. You will then be given a reference number which you should write down carefully.

    11. Next you wait for your email to arrive, which may take some time or never arrive at all. You will need to contact Xbox support again if it does not arrive within 48 hours. The email will contain details about how to package your Xbox 360 for shipping, and include 2 shipping labels. You will use the Freepost one if you do not wish to pay for shipping (this is untracked), or the non-Freepost one if you wish to pay for a courier and have the package tracked.

    12. Before you pack your Xbox 360, open the DVD drive and make sure to remove any disc that remains. Then you should turn off the consoles and remove all accessories – that includes the faceplate, HDD, AV cable, power cable, and any USB accessories. Ensure that your warranty seal sticker on the front of your Xbox under the faceplate is intact. If this is broken/removed, Microsoft will refuse to touch your console as the implication is that your console has been modded. Do NOT send any accessories along with your console unless it has been specifically requested by the CSR.

    13. If you are that way inclined, you may wish to document your adventures by taking photos or videos of your Xbox – with the front page of a recent newspaper if that’s important to you. Particular things you may wish to document are the 3 red lights flashing, your warranty seal sticker, and your console warranty number. If you are interested in what will happen to your DVD drive, you can mark it (eg. scratch with a sharp object) in a discreet location, making sure that it will not interfere with the drive’s function. That way you will be able if your DVD drive gets replaced.

    14. It is recommended that you wrap the console in a plastic bag, and then it should be packed in a suitable cardboard box using bubble wrap or other material to ensure a snug fit. Print your choice of shipping address label and write your service request number and full name on the label in the spaces provided. Then attach it to the outer box and send this off at NZ Post for Freepost or CourierPost, or at your choice or courier company.

    15. Your repair process can be tracked at which tells you that your console will go through 4 stages, and that the status will be updated to tell you the stage you have reached. The stages are:

    i) Repair order submitted – you have requested the repair but are still waiting for your email to arrive

    ii) Waiting for device at service center – the email has been sent, and they are now waiting for your Xbox 360 to arrive (ignore the information telling you that an empty box will be sent to you – this does not apply in NZ)

    iii) Device received at service center – your Xbox 360 has arrived and they require “up to two business days to repair or replace your console”

    iv) Device shipped to customer – self explanatory. You now receive email confirmation along with a tracking number
    ____________________________________________________________ ____________________________________________________________ ___
    Hello everyone,,,

    Even mine keeps overheating

    two flashing quadrants on the left side of the ring....
    I turn my xbox on, play a game, and 5 minutes later - meltdown. every time.

    called customer support and get the same bs, clear ventilation ports, let it cool down, keep it away from carpet, dust etc etc...

    but regardless of the air temperature, every few minutes it breaks down again....

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    ^ Cool spam bro