i have experienced the stand down for password recovery a couple of times with staff at my work, it is even worse for the user if they have multiple devices on the account shared across family members when trying to recover the account. Gives me a chuckle when in desperation the apple fan cant wait and creates new accounts and spends days calling me for support as they discover apps and other accounts/MFA all need to be set up again and it impacting on their billing, end result faith in apple eroded and credentials written down in a notebook.