BigPipe Broadband

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  1. Post
    mem wrote:
    Obligatory new Grabone deal post (first month free, no standard connection fee, access to the Bigpipe app) which includes the leave anytime option again, available here. Looks like it can be combined with the $20 referral credit as well, just get the grabone voucher code then click that link or use with anyone elses referral code!

    If you need a modem, you can get a free modem($14 shipping fee applies) on a 12 month contract.
    oh my GAWD! i wish i had seen this before paying for the whole shebang

  2. Post
    bombjack wrote:
    oh my GAWD! i wish i had seen this before paying for the whole shebang
    Send a support request and ask for it to be applied to your account anyway.

  3. Post
    Sooo... this morning I've had Chorus workers just turn up at my place and start installing the cables and ETPs and whatnot.

    Chorus website still claims no fibre for my place until 2018. Last email from Bigpipe a few weeks ago just repeated that.

    Is it worth nagging Bigpipe about it anyway? Or will there still be something else stopping me actually being able to get connected?

  4. Post
    question : is it ok for the ONT to plug into a 8 plug powerboard

    also do you have to run/install your own ethernet cables to the various computers in the house from your modem I assume chorus dont do that and also running the ethernet cable from the ONT to your modem they dont do that (if it had to go underfloor across the house) ?
    Last edited by BZP; 13th August 2017 at 10:06 am.

  5. Post
    BZP wrote:
    question : is it ok for the ONT to plug into a 8 plug powerboard

    also do you have to run/install your own ethernet cables to the various computers in the house from your modem I assume chorus dont do that and also running the ethernet cable from the ONT to your modem they dont do that (if it had to go underfloor across the house) ?
    They will just get the ONT. Specify the location of this in your house (ie where you current modem is) if it makes it easier, though there will be a limit to how much extra fibre they will blow for free.

  6. Post
    so the ONT can go in a powerboard it dosnt need its own power socket in the wall cause theres only one in my room,my modem is in my room,and all of my electrics plugged into a powerboard
    Last edited by BZP; 14th August 2017 at 2:36 am.

  7. Post
    ONT is fine on a power board.

  8. Post
    So, I've not had internet for the last 9 hours or so. Why did I have to submit a ticket to get this response over 2 hours later?

    Bigpipe Support wrote:
    We are currently facing a network issue which is causing a loss of internet connection to some users.

    Rest assured we are aware of the root case and our engineers are working on this with high priority.
    What is the point of having a network status page if you don't use it. Also, there were no updates about it on your Facebook or Twitter pages either.

    I had the same thing happen on the 31st of July and it was blamed on Chorus changing my port and not letting you know to update your Radius server. Both times I was connected to the exchange and you, as I had an ip address, just no internet access.

    Just as well I have loads of mobile data to use and a wireless stick for my PC.

  9. Post
    teelo7 wrote:
    Sooo... this morning I've had Chorus workers just turn up at my place and start installing the cables and ETPs and whatnot.

    Chorus website still claims no fibre for my place until 2018. Last email from Bigpipe a few weeks ago just repeated that.

    Is it worth nagging Bigpipe about it anyway? Or will there still be something else stopping me actually being able to get connected?
    Send me your address or STFU about it already

  10. Post
    Appears to be something wrong with my(Bigpipes?) connection to Sydney. Speed tests to Spark Auckland are fine 55Mbit down 7Mbit up, to Telstra in Sydney 0.37Mbit Down.

    Cant load the menu on PUBG etc. Several other people on Spark/Bigpipe reporting issues in this thread.

    Twitch clips are bad too, cant watch this clip as it loads for ages and only gets about 3s in - https://clips.twitch.tv/ImpartialEph...CougarFrankerZ

  11. Post
    Greyfrog wrote:
    Appears to be something wrong with my(Bigpipes?) connection to Sydney. Speed tests to Spark Auckland are fine 55Mbit down 7Mbit up, to Telstra in Sydney 0.37Mbit Down.

    Cant load the menu on PUBG etc. Several other people on Spark/Bigpipe reporting issues in this thread.

    Twitch clips are bad too, cant watch this clip as it loads for ages and only gets about 3s in - https://clips.twitch.tv/ImpartialEph...CougarFrankerZ
    Yep. Twitch clips + gfycat links are both horrifically slow for the past few days.

    Am on Bigpipe VDSL from Wellington CBD.

  12. Post
    Getting 30-50% packet loss pinging server-54-230-245-247.mel50.r.cloudfront.net (which is what PUBG tries to contact on load).

    Tracert shows its going through Tesltra to get there, so appears there is an issue between Bigpipe and Telstra.

    Tracing route to server-54-230-245-247.mel50.r.cloudfront.net [54.230.245.247]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
    2 20 ms 20 ms 20 ms 100.64.0.1
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 20 ms 20 ms 21 ms ae11-201.tkbr11.global-gateway.net.nz [122.56.118.149]
    7 20 ms 20 ms 20 ms 122.56.119.109
    8 43 ms 44 ms 44 ms xe0-0-0.sebr3.global-gateway.net.nz [202.50.232.194]
    9 45 ms 45 ms 46 ms 122.56.119.86
    10 76 ms 76 ms 75 ms i-0-4-0-0.sydp01.bi.telstraglobal.net [202.84.223.10]
    11 73 ms 75 ms * i-0-1-0-7.sydp-core03.bi.telstraglobal.net [202.84.223.9]
    12 * 75 ms 74 ms i-0-1-0-49.sydo-core04.bi.telstraglobal.net [202.84.223.22]
    13 76 ms 76 ms * unknown.telstraglobal.net [134.159.125.177]
    14 73 ms * 74 ms unknown.telstraglobal.net [134.159.125.178]
    15 81 ms * 81 ms 52.95.37.96
    16 73 ms 74 ms 75 ms 52.95.37.101
    17 84 ms 103 ms 84 ms 54.240.204.215
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 87 ms 84 ms 85 ms server-54-230-245-247.mel50.r.cloudfront.net [54.230.245.247]

    Trace complete.


    Briefly connected to a PUBG server, pings all fail tracert below;

    Tracing route to ec2-52-71-163-254.compute-1.amazonaws.com [52.71.163.254]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
    2 20 ms 19 ms 20 ms 100.64.0.1
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 21 ms 21 ms 21 ms ae11-201.tkbr11.global-gateway.net.nz [122.56.118.149]
    7 21 ms 21 ms 87 ms 122.56.119.109
    8 149 ms 149 ms 145 ms 203.96.120.142
    9 145 ms 146 ms 145 ms ae0-10.lebr8.global-gateway.net.nz [202.50.232.42]
    10 181 ms 179 ms * 63-235-40-241.dia.static.qwest.net [63.235.40.241]
    11 217 ms 214 ms 219 ms dca2-edge-02.inet.qwest.net [67.14.28.114]
    12 212 ms 212 ms 212 ms 72.165.86.90
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 226 ms 230 ms 220 ms 54.239.110.247
    16 213 ms 213 ms 218 ms 54.239.109.183
    17 234 ms 216 ms 229 ms 52.93.24.202
    18 209 ms 209 ms 208 ms 52.93.24.197
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
    Last edited by Greyfrog; 9th September 2017 at 6:58 pm. Reason: more info

  13. Post
    http://www.news.com.au/technology/on...1cb5cfbac85e51

    FYI, here is what I get from my Bigpipe ADSL connection in Christchurch.

    Tracing route to server-54-230-245-247.mel50.r.cloudfront.net [54.230.245.247]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
    2 2 ms 1 ms <1 ms 192.168.0.1
    3 24 ms 24 ms 24 ms 100.64.0.1
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 25 ms 26 ms 26 ms ae11-201.tkbr11.global-gateway.net.nz [122.56.118.149]
    8 25 ms 24 ms 25 ms 122.56.119.109
    9 48 ms 48 ms 48 ms xe0-0-4.sebr3.global-gateway.net.nz [122.56.127.90]
    10 54 ms 57 ms 48 ms 122.56.119.86
    11 77 ms 76 ms * i-0-11-0-0.sydp01.bi.telstraglobal.net [202.84.220.210]
    12 77 ms 76 ms 76 ms i-0-1-0-6.sydp-core03.bi.telstraglobal.net [202.84.220.209]
    13 77 ms * * i-0-1-0-49.sydo-core04.bi.telstraglobal.net [202.84.223.22]
    14 78 ms 77 ms 77 ms unknown.telstraglobal.net [134.159.125.177]
    15 76 ms 76 ms 74 ms unknown.telstraglobal.net [134.159.125.178]
    16 80 ms 76 ms * 52.95.37.96
    17 75 ms 76 ms * 52.95.37.101
    18 * * 85 ms 54.240.204.215
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 85 ms * * server-54-230-245-247.mel50.r.cloudfront.net [54.230.245.247]
    23 84 ms 83 ms * server-54-230-245-247.mel50.r.cloudfront.net [54.230.245.247]
    24 85 ms * * server-54-230-245-247.mel50.r.cloudfront.net [54.230.245.247]
    25 * * * Request timed out.
    26 * * 84 ms server-54-230-245-247.mel50.r.cloudfront.net [54.230.245.247]


    Tracing route to ec2-52-71-163-254.compute-1.amazonaws.com [52.71.163.254]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
    2 1 ms <1 ms <1 ms 192.168.0.1
    3 25 ms 23 ms 23 ms 100.64.0.1
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 25 ms 24 ms 25 ms ae11-201.tkbr11.global-gateway.net.nz [122.56.118.149]
    8 25 ms 25 ms 24 ms 122.56.119.109
    9 149 ms 153 ms 149 ms xe-0-0-7-3.sjbr3.global-gateway.net.nz [202.50.232.18]
    10 159 ms 160 ms 157 ms ae3-10.lebr7.global-gateway.net.nz [122.56.127.26]
    11 173 ms 184 ms 199 ms ae0-10.lebr8.global-gateway.net.nz [202.50.232.42]
    12 152 ms 153 ms 153 ms 63-235-40-241.dia.static.qwest.net [63.235.40.241]
    13 228 ms 243 ms 244 ms dca2-edge-02.inet.qwest.net [67.14.28.114]
    14 217 ms 216 ms 215 ms 72.165.86.90
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 218 ms 217 ms 222 ms 54.239.110.221
    18 221 ms 221 ms 223 ms 54.239.110.29
    19 217 ms 217 ms 216 ms 205.251.245.41
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

  14. Post
    Yeah but that shouldnt and hasnt effected traffic from Auckland to Australia.

  15. Post
    https://www.geekzone.co.nz/forums.as...topicid=223043

    And my ticket with bigpipe:

    We are currently facing a network issue which is causing a loss of packets being transmitted to the Global Gateway / Amazon Web Servers



    So hopefully fixed in a couple of days

  16. Post
    Something's wrong with Bigpipe/Spark - can't seem to go past "loading" with Player Unknown's Battleground.

  17. Post
    Anyone had a blah experience going from ADSL -> VDSL.

    Was on ADSL at 5mbit, switched over to VDSL setup in HG659 and its at 4mbit ?_?.

    Background:
    - Did Chorus prequalification which came back good but i was on the edge of acceptance, been in a similiar situation at another place but i still hit 15mbit
    - Chorus originally connected me as ADSL, spoke to support who sent them back to get me on VDSL on Fri 08/09. Heard nothing and no texts of confirmation from Chorus etc, asked support who said yeah its been put on, but im not seeing any change.

    Should i be waiting some time for this to kick in? Just quickly factory reset the modem, so should i be going down the path of speed troubleshooting or should i just change my plan to ADSL and save my $10 :[

  18. Post
    I'm with Spark on a 12 month 100/20 unlimited fibre plan.

    Do ISPs in general offer to help with early settlement fees if you sign up with them on a better plan for say 24 months?

    Would this be something Bigpipe would do?

  19. Post
    Bigpipe don't offer any term contracts, so I would say no.

  20. Post
    jailbait wrote:
    Bigpipe don't offer any term contracts, so I would say no.
    Oh right excuse my ignorance

  21. Post
    So I have one of those NF4V routers and am getting fibre installed soon (****ing finally).

    The email has basic instructions on how to set it up for fibre, but doesn't make something slightly more important clear: is there anything I might have set up to work only with VDSL that I should remove? It was years ago I set it up so don't recall anymore.

  22. Post
    teelo7 wrote:
    So I have one of those NF4V routers and am getting fibre installed soon (****ing finally).

    The email has basic instructions on how to set it up for fibre, but doesn't make something slightly more important clear: is there anything I might have set up to work only with VDSL that I should remove? It was years ago I set it up so don't recall anymore.
    Bigpipe use PPPoE and no VLAN. So probably all you need to do is set your router to PPPoE (typically a radio button) and type in a password, which can be anything. I haven't had VDSL before but I think Bigpipe VDSL might use the same settings so maybe all you need to do is unplug the phone cable and plug the ONT in. If you don;t have any luck with that just do a full factory reset on your router and set it up from a fresh config.

  23. Post
    For Netcomms the Quick Setup wizard (under Basic Setup down the left hand side menu) should be all you need.

  24. Post
    teelo7 wrote:
    So I have one of those NF4V routers and am getting fibre installed soon (****ing finally).

    The email has basic instructions on how to set it up for fibre, but doesn't make something slightly more important clear: is there anything I might have set up to work only with VDSL that I should remove? It was years ago I set it up so don't recall anymore.
    There's a setup guide on the Bigpipe site:
    http://pages.bigpipe.co.nz/netcomm-n...tup-guide-ufb/

  25. Post
    Yeah my settings seem to already be the fibre settings, so I guess they're the same for VDSL. Hopefully this means I don't need to change anything.