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  1. Post
    #1

    Used Car Warranty Claim

    Just after some thoughts on this situation.

    2 years 6 months ago I purchased a 2007 Mazda Atenza from a reputable dealer. Had an AA appraisal but I didnt get an AA inspection done - all the usual stuff checked out and had a mechanic friend give it a quick once over.

    The AC ran OK - until summer just gone when it wasnt cutting the mustard. Had the system re-gassed and it ran well - happy days. Then I noticed that the passenger footwell was sopping wet - pulled the carpet back and discovered a whole pile of old rags stuffed under the carpet and the underlay all rotten - the rags were obviously to soak up the badly leaking Air Con.





    I have been back to the dealer and they ignored me - and only responded after months of asking questions they have finally told me they wont do anything as it has been too long - fair point, however, I feel like for something so obviously a cover up of a known fault they should do something to assist.

    I realise that this may have been like this off the boat from Japan but as the imported they hold the responsibility for that car in NZ.

    Anyway - not fussed either way as I need to get the AC fixed - but just wanted to see what you guys here thought.

    Thanks for reading.

  2. Post
    #2

  3. Post
    #3
    Some good stuff there man, particularly around timeframes for claims on faults

    Thanks heaps

  4. Post
    #4
    Yeah I used it for some issues I had, it was a good resource. The dealer will no doubt push back. IMO you're within your rights to get it repaired at their cost. It may be a tough ask but if anything the only thing you'll lose is a bit of time and the cost of the DT/MVDT. The DT can be a better option to hear the case if it goes that far as they have hearings more frequently than the MVDT, apparently. That was the advice I got from a car claims specialist at the advice bureau. Log/document everything. Keep all correspondence in writing/email.

  5. Post
    #5
    I kinda feel a bit like, well its been two and a half years, what do you want them to do? You didnt pay for a warranty, and unless you can prove they put the rags in there it is totally possible to was nothing to do with them.

    When you had the AC regassed, was the system properly diagnosed and checked? Gas doesnt generally just "leak out" of AC systems these days, so if it was all gone there is probably a leak. Whats to say whoever regassed the Ac didnt put the rags there and forgot about them?

    The only thing that comes out of an AC system is pure water, from the evaporator. This is normal, and designed to drain to the ground. If your AC system was properly diagnosed it should have picked up if the drain was disconnected or damaged. The other source of liquid there could be a leaking heater core.

  6. Post
    #6
    Pennywiser NZ wrote:
    I realise that this may have been like this off the boat from Japan but as the imported they hold the responsibility for that car in NZ.
    They remove most of the interior when they certify them, the firewall/A pillar/door jamb area isn't somewhere they'd overlook.

  7. Post
    #7
    Triple_S wrote:
    I kinda feel a bit like, well its been two and a half years, what do you want them to do? You didnt pay for a warranty.
    He didn't pay for a car with a fundamental fault that led to premature corrosion either. I'd say he's well within his rights to have the issue remedied.

  8. Post
    #8
    Any clothing labels on those rags to suggest they were put there in NZ?

  9. Post
    #9
    Triple_S wrote:
    I kinda feel a bit like, well its been two and a half years, what do you want them to do? You didnt pay for a warranty, and unless you can prove they put the rags in there it is totally possible to was nothing to do with them.

    When you had the AC regassed, was the system properly diagnosed and checked? Gas doesnt generally just "leak out" of AC systems these days, so if it was all gone there is probably a leak. Whats to say whoever regassed the Ac didnt put the rags there and forgot about them?

    The only thing that comes out of an AC system is pure water, from the evaporator. This is normal, and designed to drain to the ground. If your AC system was properly diagnosed it should have picked up if the drain was disconnected or damaged. The other source of liquid there could be a leaking heater core.
    Yeh i was like that at first - I realise it has been a while. But when I first discussed it with the dealer (just over 2 years after purchase) they promised they would come back to me with a decision - they never did - I had to call in again, the promised they would let me know - they never did. Only when I emailed them for the third time (4 months after initial contact) they said they wont do anything.

    I have been nothing but accomodating and pleasant so now I kind of want to see if I can push them to repair it for me.

    They are now ignorming me again so I think I will contact them and advise them I am going to make a claim with the MVDT at 5pm next Friday if they choose not to take any action before then.

  10. Post
    #10
    capriv8 wrote:
    Any clothing labels on those rags to suggest they were put there in NZ?
    Yeh I checked that - nothing to distinguish them

  11. Post
    #11
    Is that dirt or surface rust? Any other damage due to the rags being there? If it's an easy fix, i'd do it myself just to save myself the time and hassle of trying to have them sort it. Will need to be without the car etc. Shitty thing to find, but have to weigh up the effort required to fix vs the time required to chase someone else to agree to fix it.