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  1. Post
    #1

    PB Tech being dicks.

    Leading computing and IT retailer PB Tech has admitted not meeting its requirements with regard to extended warranties - and warned about "bait" advertising.
    https://www.stuff.co.nz/business/105...it-advertising

  2. Post
    #2
    Why are extended warranties even a thing?

  3. Post
    #3
    Haisley wrote:
    Why are extended warranties even a thing?
    Holy ****, after reading the terms and conditions of one of these I can't believe these exist - the whole document reads like a scam, and not even a particularly convincing one.

    You are straight up PAYING to throw your legal rights away.

    Example: "Lemon Cover"
    If your product requires a repair under warranty THREE times, on the FORTH time (what the ****) you can ask for store credit instead. SO GENEROUS!

  4. Post
    #4
    Thats the second time I've seen them in the news so far this week.

    https://www.nzherald.co.nz/business/...ectid=12081631

    PB Technologies, which has stores across New Zealand, used Trade Me data to spam customers.

    It has agreed to stop engaging in the practice, after cutting a deal with the Department of Internal Affairs, which says the IT and consumer technology chain breached the Unsolicited Electronic Messages Act.
    "we didn't know it was wrong to spam people"

    PB Tech general manager Darren Smith told the Herald the company had sent the emails for years and didn't know it was in the wrong.

    "It wasn't intentional, we didn't quite understand the rules," Smith said

  5. Post
    #5
    Weak news without punishment details.

  6. Post
    #6
    mintyOnion wrote:
    Weak news without punishment details.
    Sentencing isn't until September.

  7. Post
    #7
    They have pleaded guilty so will be interesting to see what the sentencing is

  8. Post
    #8
    I remember trying to get an apple watch during the sale and thinking it was pretty suspicous. However, when I worked in the CBD we used PBTech exclusively and never had any issues with returns? IDK 50/50 on PBT.

  9. Post
    #9
    Most positive stories of PBTech tend to be when they're used in a business sense. Most of their shittery appears to be in the consumer market.

  10. Post
    #10
    We use them pretty much exclusively for business and have never had a single issue. Dealing with them is super easy. (In my experience)

  11. Post
    #11
    I buy a lot of kit from them, never had an issue - even with returns.

  12. Post
    #12
    every computer retailer in nz does bait advertising, i guess pb tech pissed off enough people for someone to actually do something

    every single decent sale on some item always has the caveat of in-stock items only , and conveniently they never have any stock

  13. Post
    #13
    PB tech also constantly advertise stuff "at cost" when it often just goes to my works wholesale pricing

  14. Post
    #14
    Good, I like it when such things get exposed. I've never had an axe to grind with their service, but don't have any inclination to deal with that kind of company. Hopefully a lot of others shop elsewhere too.

  15. Post
    #15
    They are being dicks. But when I need that sound card / HDMI / Network cable ASAP, driving down the road is too convenient sadly.

  16. Post
    #16
    Fragluton wrote:
    They are being dicks. But when I need that sound card / HDMI / Network cable ASAP, driving down the road is too convenient sadly.
    This.

    They're good for my weekend yolo buys.

  17. Post
    #17
    iRoN wrote:
    Holy ****, after reading the terms and conditions of one of these I can't believe these exist - the whole document reads like a scam, and not even a particularly convincing one.

    You are straight up PAYING to throw your legal rights away.

    Example: "Lemon Cover"
    If your product requires a repair under warranty THREE times, on the FORTH time (what the ****) you can ask for store credit instead. SO GENEROUS!
    They actually did this to me with my Nexus 6P.
    You can read about it here
    https://www.gpforums.co.nz/threads/2...tailers/page68
    https://www.gpforums.co.nz/threads/4...5#post11182125

  18. Post
    #18
    N04h wrote:
    They actually did this to me with my Nexus 6P.
    You can read about it here
    https://www.gpforums.co.nz/threads/2...tailers/page68
    https://www.gpforums.co.nz/threads/4...5#post11182125
    One page I see nothing about any Nexus 6P's, and the other is a page on how you got a replacement?

    Am I missing something here?

  19. Post
    #19
    Grifty wrote:
    One page I see nothing about any Nexus 6P's, and the other is a page on how you got a replacement?

    Am I missing something here?
    Corrected the links

    https://www.gpforums.co.nz/threads/2...1#post11131361
    This was my first replacement, it had the same problem, got another one, but that one had a separate issue.

    After all that they refunded me:
    https://www.gpforums.co.nz/threads/4...1#post11151091

  20. Post
    #20
    On another note, I looked at their wholesale credit application. You pretty much have to sign your life away. I then signed up for a cash wholesale account and they pretty much got every detail wrong. Not going to bother

  21. Post
    #21
    They're back in the news again. Used real footage of a car crash incident in an advertisement.

  22. Post
    #22
    Lovely reporting from The Herald as per usual.

    This is at the end of the article;

    It is understood the footage was from a dashcam of a PB Tech employee.
    Still a scummy ad from a scummy business though. I'm sure that woman doesn't want to appear in that ad.

  23. Post
    #23
    I'm so confused by that footage.

    Was she mad at the driver of the car she was in (it looks like she might have tried to open the drivers door, or maybe the one behind it)?

  24. Post
    #24
    Haha.^ Me too. Where they in the middle of domestics? Was she scolding the driver for not watching the road?

  25. Post
    #25
    Anyone that wants to run from the scene on an accident waives any rights to not being publicly shamed. No issues here. Making it into an ad is pretty funny.

    My latest dashcam arrived from Ali-E this week, shame I didn't see their ad.