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  1. Thumbs down
    #1

    Is my Gpu Dead?

    So was gaming and then my system just randomly restarted.
    But when restarting nothing would show on screen (no signal), checked GPU fans to see if they spin on startup and didn't, so swapped monitor to onboard but nothing would show still. Shut pc off waited about 15-30mins and rebooted with onboard.

    GPU doesn't seem to be detected, removed all old drivers and stuff using DDU. Tried reinstalling the Drivers but can't coz it cannot detect the GPU, removed the GPU and re seated it tried again but still not detecting.
    Tried switching bios too.

    I have a Sapphire Radeon RX 470 Nitro+ OC 2xHDMI 2xDP 8GB bought on 17 Aug 2016

    What else can i try?

  2. Post
    #2
    Different slot?

  3. Post
    #3
    Fragluton wrote:
    Different slot?
    This. Try it in a different PC too if you have a bitser or a workbench PC.

    (don't put a potentially faulty card in another person's gaming pc )

  4. Post
    #4
    Possibly also check PSU...

  5. Post
    #5
    tried another slot still nothing, its weird, never had any issues before with it and the all of a sudden.

    Don't have any other pc's around

  6. Post
    #6
    Does the card smell new, dusty, or burned plastic?

    If you really think it's dead after your investigations, bake it in the oven. Find a Youtube guide first though, the heat-sink shroud and all plastic parts have to be removed. I've resurrected a few "dead" cards this way.

  7. Post
    #7
    WhangaDan wrote:
    Does the card smell new, dusty, or burned plastic?

    If you really think it's dead after your investigations, bake it in the oven. Find a Youtube guide first though, the heat-sink shroud and all plastic parts have to be removed. I've resurrected a few "dead" cards this way.
    can't tell, don't think it has a burning smell, the logo led light it still working and the switch to change it's modes still works.

  8. Post
    #8
    If you can test with another psu definitely do that before buying new components.

    Maybe take the card to a friend's place and chuck it into his system.

    I remember when my psu got old my gpu wouldn't start anymore.

    It had essentially lost its 750w rating as it was 5 years old and wasn't able to take the 7970 anymore.

    Sent from my SM-G965F using Tapatalk

  9. Post
    #9
    So tested it out, it's the card that died.

    Chucked it into my friends rig, wouldn't boot.
    Chucked his gtx 1060 into mine works fine.

    Question is being only 2 months since the warranty ended, would i be able to make a case for getting it repaired or replaced?
    Or even under CGA?

  10. Post
    #10
    How old is the gpu?

    Normally gpu warranties are quite long 3-4 years and if it’s died after that much time then I’d say no that falls outside of the cga

  11. Post
    #11
    huntakillaz wrote:
    So tested it out, it's the card that died.

    Chucked it into my friends rig, wouldn't boot.
    Chucked his gtx 1060 into mine works fine.

    Question is being only 2 months since the warranty ended, would i be able to make a case for getting it repaired or replaced?
    Or even under CGA?
    Two months after the warranty you are still covered by the CGA but it can become a battle depending on who you're dealing with.

  12. Post
    #12
    it was bought bought on 17 Aug 2016
    Sapphire warranty is 2 years
    so 2 years 2 months exact today is the age.
    The gpu's circuit kinda works coz the led light circuitry is still working.

    yeah i expect at least 3-5yrs for a gpu, this is the first time I've had a gpu fail under 5yrs

  13. Post
    #13
    Gutted man

    Do you know what sorta temps the card was hitting? In other words, how is your case airflow.

  14. Post
    #14
    nzbleach wrote:
    Gutted man

    Do you know what sorta temps the card was hitting? In other words, how is your case airflow.
    can't remember exactly, HWINFO now shows my friends gpu only.
    But yeah always made sure the gpu was in reasonable temps, case airflow was good.

    Cpu averages around 70 and max it ever got was 85 if that's an indicator

  15. Post
    #15
    How much dust was sitting on the PCB?

    Bake it. Nothing to lose, everything to gain. Go watch a Youtube video on how to do that right now.

  16. Post
    #16
    I don't think baking will fix this one.

  17. Post
    #17
    I don't understand how sticking your video card in an oven became the default solution to all graphics card problems...

  18. Post
    #18
    Baking only ever temporarily fixes the card anyway. It will die again until you re-oven it.

  19. Post
    #19
    brand wrote:
    I don't understand how sticking your video card in an oven became the default solution to all graphics card problems...
    All graphics card problems? He said it's dead.

    Throw in the bin, or...

  20. Post
    #20
    WhangaDan wrote:
    How much dust was sitting on the PCB?
    barley any cleaned my case and components only 2 months back when i got new fans for it.

    I'll got CGA route instead

  21. Post
    #21
    So pc shop said

    Just checked your invoice. The RX470 which you purchased is out of warranty. So our supplier will not accept we sent it to do the RMA(Warranty process). But you can try to direct contact with Sapphire, if Sapphire can provide a RMA number for you, we can try to use that RMA number to do the warranty from our supplier.

    So would i talk CGA directly to them or to sapphire?
    Last edited by huntakillaz; 23rd November 2018 at 3:01 pm.

  22. Post
    #22
    How far out of warranty, two months or so? I'd lean towards CGA talk, but others may have experience in the same situation.

  23. Post
    #23
    It is up to the seller to honor the CGA, they can't palm you off to the manufacturer. I think it is reasonable a GPU should last 4-5 years.

    https://www.consumer.org.nz/articles...guarantees-act

    Generally speaking, this means the retailer that sold you the goods or services must sort out the problem. If the stitching comes apart on your fairly new shoes, you donít have to track down the manufacturer or importer, you simply take them back to the shop.

  24. Post
    #24
    huntakillaz wrote:
    So pc shop said

    So would i talk CGA directly to them or to sapphire?
    Very poor service IMO. Manufacturers warranty periods are pretty meaningless with the CGA behind you. I'd speak to a manager if I were you. Do not attempt to bake it or do anything that will give them another excuse to not help you.

    How long you can expect your goods to last

    If you've looked after your purchase according to the product's instructions you can expect it to last beyond warranty.

    For example, if you've got a computer and the warranty is for 1 year, that doesn't mean that you expect a new computer to only last that long. It is reasonable to expect that a new computer would last for several years if it's been taken care of.
    https://www.govt.nz/browse/consumer-...ve-a-warranty/

  25. Post
    #25
    I'd basically just contact the shop (assuming they're in NZ) and say, "I understand it's out of warranty, but realistically there's no reasonable expectation that a GPU would only ever last exactly its warranty period and expect to throw it in the bin on exactly two years. If that's the case it should be called a lifespan and not a warranty. A warranty period is usually, 'We absolutely guarantee, no questions asked, it will work this amount of time but it should last longer' and as a result I think I have a pretty good case under the CGA. Please have a look at the card and address the issue."