Greetings
Late last year I deposited $290.00 via the Fast Deposit Box at my local ANZ branch into my business bank account. $290 was recorded on the deposit slip (along with my name and contact number), $290.00 cash was in the envelope.
That afternoon I saw that only $200.00 had been deposited into my account. I've called the 0800 number (useless), been to the branch a few times, reached out to my bank manager.....everyone pretty much says tough shit. I ask why I wasn't called, they can't tell me. They say they'll check the cameras (section 4.5 below says that deposits are counted under surveillance), they don't get back to me. All they can tell me is "that they balanced that day, therefore the issue must lie on your (my) end".
I've been reading through their Fast Deposit T's&C's (found here ), they also pretty much say the same thing (tough shit).
Is there realistically anything I can do about this? I'm not too fussed about the 90 bucks, their attitude has me a bit worried though.
Late last year I deposited $290.00 via the Fast Deposit Box at my local ANZ branch into my business bank account. $290 was recorded on the deposit slip (along with my name and contact number), $290.00 cash was in the envelope.
That afternoon I saw that only $200.00 had been deposited into my account. I've called the 0800 number (useless), been to the branch a few times, reached out to my bank manager.....everyone pretty much says tough shit. I ask why I wasn't called, they can't tell me. They say they'll check the cameras (section 4.5 below says that deposits are counted under surveillance), they don't get back to me. All they can tell me is "that they balanced that day, therefore the issue must lie on your (my) end".
I've been reading through their Fast Deposit T's&C's (found here ), they also pretty much say the same thing (tough shit).
Is there realistically anything I can do about this? I'm not too fussed about the 90 bucks, their attitude has me a bit worried though.