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  1. Post
    #1

    ANZ Fast Deposit - Deposit amount discrepancy

    Greetings
    Late last year I deposited $290.00 via the Fast Deposit Box at my local ANZ branch into my business bank account. $290 was recorded on the deposit slip (along with my name and contact number), $290.00 cash was in the envelope.

    That afternoon I saw that only $200.00 had been deposited into my account. I've called the 0800 number (useless), been to the branch a few times, reached out to my bank manager.....everyone pretty much says tough shit. I ask why I wasn't called, they can't tell me. They say they'll check the cameras (section 4.5 below says that deposits are counted under surveillance), they don't get back to me. All they can tell me is "that they balanced that day, therefore the issue must lie on your (my) end".

    I've been reading through their Fast Deposit T's&C's (found here ), they also pretty much say the same thing (tough shit).

    Is there realistically anything I can do about this? I'm not too fussed about the 90 bucks, their attitude has me a bit worried though.

  2. Post
    #2
    Banking Ombudsman
    https://www.govt.nz/browse/consumer-...out-your-bank/
    Only time I used one of those self deposit machines it missed $100. I complained at the counter and they sorted it on the spot. I wont use one again. Also generally had pretty good customer service from ANZ.

  3. Post
    #3
    That's really surprising as I also have had great service with ANZ. You'd think it would almost be like a casino where they can replay the cameras to how much was in the bag.

  4. Post
    #4
    I use them all the time, well the ATM where you insert the money in yourself, not the fast deposit envelope.

    I guess when someones having to manually open those and mistakes are made it becomes your word vs theirs.

    /sucks

  5. Post
    #5
    Could your written 290 have been mistaken for 200?

    I can understand them screwing up the counting, but would expect they'd refuse the deposit if the numbers didn't match and would tell you to collect and try again.

    Although if your writing is super messy and it looked like 200, that would make sense why it would get processed.

    If not, then yeah, that's strange. They should have immediately locked up and not processed it.

  6. Post
    #6
    Ive had a similar issue with the ATMs that give coins and notes. I withdrew something like $544 and it gave me the notes but only two 50c coins. The ATM said there was an issue and I assumed only the money given would be withdrawn from my account. Anyway the full amount was taken. I didnt really care but wondered how many people this happens to so I called.

    Westpac couldnt tell how much id been given (I refused to say - saying they should know how much Id been given and should have measures in place to tell). They could tell I withdrew some money as they looked at the camera. It then got passed on for investigation which took 21 days. They had to audit the ATM machine. I ended up being given $4 - so was abit perplexed at how they manage things.

  7. Post
    #7
    My writing has always been pretty messy, but it looks like $290.00 to me? This is the actual deposit slip that was submitted with the deposit.


    I've made around 50 deposits over the last year with no issues, some up to $4,000 worth with multiple cheques, coins & notes.

    If it was only out by one note (i.e. out by say, $20, $50 or $100) then I could understand how something like this could happen. But for it to be out by $90 would mean that three notes have been overlooked. I also find it strange that they've put a tick next to "Notes 290.00" and yet it has been put into the system as $200.00

  8. Post
    #8
    Tbh that looks like a 200

  9. Post
    #9
    Don't you have to write it out in words as well?

  10. Post
    #10
    Whoever counted it pocketed the extra by the looks. You don't accidentally count $290 as $200. But you might if you thought you could get away with it due to the writing on the stub. Which TBH could be either 200 or 290.

  11. Post
    #11
    Fragluton wrote:
    Whoever counted it pocketed the extra by the looks. You don't accidentally count $290 as $200. But you might if you thought you could get away with it due to the writing on the stub. Which TBH could be either 200 or 290.
    This. Happened to my dad once he was with national bank. It was a significant amount and he had been depositing over the counter for years and would always get a return deposit slip back from cashier but this time he did not and did not really think of it too much. The sum was like $3000 but the deposit was for only $300. He knew the bank manager and asked for video recording and the bank did not have a recording for that day. In the end they agreed to give him back half of the claim. He changed banks needless to say.

    OP this does happen. Ask to review the video.

  12. Post
    #12
    blackbox wrote:
    My writing has always been pretty messy, but it looks like $290.00 to me? This is the actual deposit slip that was submitted with the deposit.


    I've made around 50 deposits over the last year with no issues, some up to $4,000 worth with multiple cheques, coins & notes.

    If it was only out by one note (i.e. out by say, $20, $50 or $100) then I could understand how something like this could happen. But for it to be out by $90 would mean that three notes have been overlooked. I also find it strange that they've put a tick next to "Notes 290.00" and yet it has been put into the system as $200.00
    Easily looks like a lazy 200. Quite possibly the teller pocketed the 90 if it was in there. The discrepancy should have shut down the whole operation.

    So either A) it wasn't there, or B) they read 200, saw the extra and pocketed it because it wouldn't have been processed if they had seen the extra and not pocketed it.

  13. Post
    #13
    next time get another $10 and make it $300.

  14. Post
    #14
    fraying wrote:
    Tbh that looks like a 200
    It looks like it could be one of those annoying facebook things

    "is this 200 or 290"?

  15. Post
    #15
    I'd definitely request again for the video evidence.

  16. Post
    #16
    +1 for they probably pocketed it, which if they did and you couldn't tell that by the video would be an impressive feat

  17. Post
    #17
    It looks like 290 to me, but those 9s are definitely done wrong.

  18. Post
    #18
    +1 for reading it as 290.

  19. Post
    #19
    Top one definitely 290

    Bottom one could go either way

  20. Post
    #20
    It just looks like a cursive 2 with a couple hurried 0's to me. Were I in a bank I'd make sure to check though.

  21. Post
    #21
    This thread needs a poll.

    Indigo1 wrote:
    Don't you have to write it out in words as well?
    Nah.

  22. Post
    #22
    At first I could only see 290. Now I can see both. Certainly they have messed shit up.

    I just fed some cash to the ASB ATM this week. Skeptical but it counted properly and balanced immediately.

  23. Post
    #23
    Dont ANZ have a proper ATM's for deposits?. Used the Westpac ones plenty without issue and you can reject if the amount is incorrect.

  24. Post
    #24
    Handwriting looks like 700 with a squiggle underline.

  25. Post
    #25
    IMO could be 200 or 290 but can't understand why OP would use cursive numbers, it seems to me like it's begging for a mistake to be made? I guess hurried/lazy writing then fair enough, bad luck OP