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  1. Post
    #1

    Bad Traceroute to twitch.tv?

    Hi all,

    Hoping someone can point me in the right direction for how to perhaps diagnose this?
    Does this look like my problem or ISP?

    All of a sudden, I cannot stream anything on twitch anymore without buffering every 2-3 seconds.
    Twitch video quality does not matter.
    It does not matter which PC I use, or whether I use my phone.
    Ethernet/wifi = constant buffering.
    4g/hotspot = smooth.
    So I'm confident its not device specific.
    YouTube 1440p/60fps is smooth as butter.

    Some details
    What connection you have: Fibre 30/10
    What suburb you live in: Mount Maunganui
    What exchange you are on (if you know): not sure
    What router or modem you are using: Fritzbox 7490
    What ISP: Unlimited Internet

    Speed test to Sydney / Telstra = 30ms, 35 down, 9 up

    Next I ran Trace Routes

    Me to League of Legends OCE server (no issues playing league)
    Code:
    C:\Users\Admin>tracert 103.240.227.5
    
    Tracing route to 103.240.227.5 over a maximum of 30 hops
    
      1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.178.1]
      2     7 ms     5 ms     6 ms  163-47-115-64.cgnat.unlimitedinternet.co.nz [163.47.115.64]
      3     *        *        *     Request timed out.
      4     7 ms     7 ms    10 ms  as4826.akl-ix.nz [43.243.21.27]
      5    31 ms    33 ms    34 ms  bundle-11.cor01.alb01.akl.vocus.net.nz [114.31.202.48]
      6    30 ms    30 ms    30 ms  BE-201.cor01.syd11.nsw.VOCUS.net.au [114.31.202.53]
      7    35 ms    30 ms    33 ms  BE-101.bdr01.syd01.nsw.VOCUS.net.au [114.31.192.49]
      8    31 ms    30 ms    36 ms  static-150.175.255.49.in-addr.VOCUS.net.au [49.255.175.150]
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *
    Me to Twitch
    Code:
    Tracing route to live-syd.twitch.tv [103.53.48.61]
    over a maximum of 30 hops:
    
      1     3 ms    <1 ms    <1 ms  fritz.box [192.168.178.1]
      2     6 ms     6 ms     8 ms  163-47-115-64.cgnat.unlimitedinternet.co.nz [163.47.115.64]
      3     7 ms     7 ms    10 ms  10.255.0.4
      4     7 ms     6 ms     9 ms  180-235-104-162.feenix.co.nz [180.235.104.162]
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.



    My friend on Spark, at different end of country to Twitch
    Code:
    Tracing route to live-syd.twitch.tv [103.53.48.61]
    over a maximum of 30 hops:
    
    1    <1 ms    <1 ms     1 ms  192.168.1.254
      2     *        *        *     Request timed out.
      3     *        *        *     Request timed out.
      4    23 ms    28 ms    23 ms  ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
      5    30 ms    56 ms    41 ms  ae7-2.akbr7.global-gateway.net.nz [122.56.119.53]
      6    48 ms    48 ms    49 ms  xe5-0-8.sgbr3.global-gateway.net.nz [202.50.232.46]
      7    52 ms    49 ms    49 ms  ae7-10.sebr4.global-gateway.net.nz [122.56.127.214]
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.

  2. Post
    #2
    Same people as Hosting Direct? Good luck!

  3. Post
    #3
    Hrm just found out a colleague few km down the road has same ISP so got him to try.
    Very similar result to me, but he gets 1 more hop to sydney by the looks, and says it's a stable stream for him.

    @Vulcan, are you suggesting it's ISP, and might need to swap? Any recommendations if so.
    I've been with these guys about 12 months, paying for 30/10 and usually getting 45/15... using 500gb a month odd and this is first complaint.

    Colleague that lives nearby also on unlimited internet - but stream is stable
    tracert live.twitch.tv

    Tracing route to live-syd.twitch.tv [103.53.48.45]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 10 ms 8 ms 8 ms 163-47-115-64.cgnat.unlimitedinternet.co.nz [163
    .47.115.64]
    3 9 ms 8 ms 8 ms 10.255.0.4
    4 304 ms 8 ms 8 ms 180-235-104-162.feenix.co.nz [180.235.104.162]
    5 * * 32 ms as135069.sydney.megaport.com [103.26.68.201]
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.