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  1. Post
    #1

    Mighty Ape is seeking a permanent, full time "Gorilla Rig Assistant".

    Come and Join the Mighty Ape Family!

    Mighty Ape is seeking a permanent, full time "Gorilla Rig Assistant".

    The Gorilla Rig Assistant will Assemble Gorilla Rig Gaming PC’s, including the installation of hardware & software, fault finding & customer service when required.

    The successful candidate will possess the following attributes:

    - Have a love for all things IT
    - Have a love for computers
    - Be willing to learn

    Check out our Mighty Ape Core Values Video on our website to gain some insight into
    working at Mighty Ape.

    Mighty Ape offer generous staff discounts and other great staff benefits, don't delay, apply today!

    You must be eligible to work in New Zealand to be considered for this position.

    To apply for this position please send your cover letter and CV to our HR Gorilla - samantha.haskell@mightyape.co.nz

    Applications Close: Friday 15 November at Midnight.

    For further information call 09 951 2120

    The full position description is below:

    LOCATION OF ROLE:
    Mighty Ape HQ

    TITLE OF POSITION:
    Gorilla Rig Assistant

    REPORTING TO:
    Computers Category Manager

    KEY POINTS OF INTERNAL INTERACTION:
    Customer Services, Inwards & stock control

    PURPOSE OF POSITION:
    Ensure the full range of Gorilla Rigs are in stock and available for customer purchase at all times, maintain stock levels and meet KPI’s.

    To communicate with customer pre sale queries and post sale support for rigs and process physical customer rig repairs if necessary.

    Maintain Gorilla Rig room component and stationery stock levels. Ensure stock for Rigs is available to process builds and the quarantine is managed to eliminate any discrepancies.

    1. Rig Building

    Maintain a deep understanding of all things related to Gorilla Rig building

    - Ensure all Gorilla Rig models are in stock available for customer purchase
    - Follow the Builds Pending document to process stock build requirements
    - Work off the current Gorilla Rig builds component lists
    - Follow the build process & testing procedures for every Rig*
    - Follow packing procedures for every rig
    - Keeping the build area clean at all times

    2. Post and pre sale support

    When required (advised by PC Tech Monkey): Process technical queries, post sale tech support and returned rig repairs

    - Meet Zendesk KPI’s (contact within 24 hours)
    - Meet rig repair KPI’s (3-5 days once received)
    - Customer tech support via Zendesk to reduce physical returns
    - Processing the complete return for Rigs - system return created and physical return tickets
    - Customers to be kept up to date while waiting for faulty components to be replaced by suppliers

    3. Custom Rigs

    When required (advised by PC Tech Monkey): Process custom rig queries and pre sale quotes

    - Meet Zendesk KPI’s (contact within 24 hours)
    - Follow custom rig quote procedures
    - Maintain the Builds Pending document to monitor custom rig status
    - 2-3 day turnaround for custom builds after deposit has been received
    - Maintain technical requirements with compatible hardware for custom rigs

    5. Media Content:

    When required (advised by PC Tech Monkey)

    - Updating Benchmark videos for new Gorilla Rigs and monthly PC game content
    as required
    - Assisting with Youtube & Facebook promotional content

    6. Gorilla Rig Department KPI’s

    Stock Gorilla Rig builds

    - Minimum 6 builds per day = 120 Rig minimum builds per month

    Custom Gorilla Rig builds

    - 2 day build time after deposit has been paid

    Zendesk

    - 24 hour turnaround time for first contact with customer queries

    Rig Repairs

    - 2-3 day turnaround time for rig diagnoses
    - Anything Longer than 5 days requires the customer to be contacted and updated with repair status

  2. Post
    #2
    Damn good shit. If I knew how to build rigs I would've applied

  3. Post
    #3
    That's awesome if I was in Auckland I'd apply.

  4. Post
    #4
    how many monkeys on this team?

  5. Post
    #5
    6 builds in 8 hour workday on top of support and inventory? serious?

  6. Post
    #6
    What are you thoughts on Furries?

  7. Post
    #7
    What. wrote:
    6 builds in 8 hour workday on top of support and inventory? serious?
    na its 75 hours a week, only 40 is paid but yeah seems crazy, how do you unbox, build, test and clean 6 rigs in 8 hours while doing support, inventory, fixing returns, diagnosing and then all the other million tasks i imagine that aren't listed?

    Also no mention of pay scale? Inb4 minimum wage

  8. Post
    #8
    What. wrote:
    6 builds in 8 hour workday on top of support and inventory? serious?
    Yeah, that was my first thought. It seems like an impossible amount of good work, or a JUST manageable amount of terrible work.

    Plus Social Media, benchmarking and videography:
    - Updating Benchmark videos for new Gorilla Rigs and monthly PC game content
    as required
    - Assisting with Youtube & Facebook promotional content

    And can't forget sales on top:
    When required (advised by PC Tech Monkey): Process custom rig queries and pre sale quotes

    - Follow custom rig quote procedures

  9. Post
    #9
    What. wrote:
    6 builds in 8 hour workday on top of support and inventory? serious?
    haha yea thats why I was asking

  10. Post
    #10
    That many rigs built a day might not take long if you do them at the same time rather than one at a time. Nothing like a production line to get efficiency up. You are stuffed if they are heavily customised though.

  11. Post
    #11
    customer wants his deepcool cpu cooler attatched to his 2080ti, get on it

  12. Post
    #12
    krashersmasher wrote:
    That many rigs built a day might not take long if you do them at the same time rather than one at a time. Nothing like a production line to get efficiency up. You are stuffed if they are heavily customised though.
    pick stock
    unpackage
    plug in
    load software
    stress test
    cable manage
    x6

    I mean even if its all picked for you thats still some superhuman shit

  13. Post
    #13
    hehe my first thought was all the GN Walmart PC builds

  14. Post
    #14
    How many hewlet packard's does a 12 year sweatshop kid put together for 50 cents a day?

  15. Post
    #15
    all of them!

  16. Post
    #16
    Just make sure you attend the interview with a kitchen sink.

  17. Post
    #17
    You should be thankful to have a job you ungrateful little shits.

    Just work 24/7 for 15 days, get 120 rigs done and take a couple of weeks off. Easy.

  18. Post
    #18
    Its not even the target, 6 is billed as the minimum

  19. Post
    #19
    Isn't it 6 rigs a day for the whole department, not just one person? That's how I read it anyway.

  20. Post
    #20
    Damn thats awesome. Would apply if i wasnt already on the team

  21. Post
    #21
    Black Plague*** wrote:
    Isn't it 6 rigs a day for the whole department, not just one person? That's how I read it anyway.
    You could batch build the PCs while waiting for stress testing start next rig.

  22. Post
    #22
    What. wrote:
    pick stock
    unpackage
    plug in
    load software
    stress test
    cable manage
    x6

    I mean even if its all picked for you thats still some superhuman shit
    Let me fix that for you.

    pick stock x 6
    unpackage x 6
    plug in x 6
    load software x 6
    stress test x 6
    cable manage x 6

    I reckon that's 6hrs max. I do sub one hour builds one at a time. (for simple builds)

  23. Post
    #23
    Good luck to any applicants!

  24. Post
    #24
    wish mightyape was still in albany lol

  25. Post
    #25
    If you're worth being paid you can rub out 6 in one day.