Page 1 of 2 12 Last
Results 1 to 25 of 28

  1. Post
    #1

    Ride along - dealing with Vodafone

    I closed my Vodafone account in October. I was $284.00 in credit, which they paid me.
    Then I started receiving bills for $138.00. I rang their contact centre, the finest Hyderabad has to offer. Each time they advised me that my account was closed, nothing was left to do, the bill I received was obviously caused by an error. Vodafone had also, somehow?, changed my address to be that of a house one block over that I'd never lived at. Not sure when that happened, but it meant that the contact centre were always very dubious about giving me details, since I couldn't even give them the correct address.

    Today I got the email from their preferred debt collector, so I've replied as AaronAFK taught me.

    Kia ora,

    Thank you for your correspondence. The amount claimed by your client is disputed. Please confirm receipt of this email.

    Kind regards,

    ED
    Let's see how inane this can get

    The whole process of dealing with Vodafone (it was for their cable product + landline + VodafoneTV) was a shambles from start to finish. They never sent me the VodafoneTV box, but happily billed me for it, then they couldn't fix my landline for three months and scheduled 4 different technicians who never arrived... ...and when I rang up to cancel, neither my cancellation request or phone call was recorded in their system, and they refused to believe me on subsequent calls that I'd already called to cancel - in the end I had to go to a Vodafone shop, lay out the details and show them my phone record of the 1.5 hour long call to their contact centre on the date I'd originally rung, so that the Vodafone shop assistant could then schedule me in for a "specialist call" within the next week wherein they actually finally cancelled my services.

    Only reason I was with these clowns was because they're the only rodeo in the town I was living in - the original developer had signed an exclusive deal with Telstraclear to provide broadband back in the day, so none of their competitors had put in any form of ADSL, and still haven't.

  2. Post
    #2
    Name:  sad-i-know-that-feel-clean.png
Views: 631
Size:  25.2 KB

  3. Post
    #3
    I know a few people who kept getting bills for years after they canceled. Even someone who got a very small credit each month. Good luck.

  4. Post
    #4
    God these guys sound about as competent as Waste Management.
    IMO if you ever get an account closed, get them to verify it via email on the same day otherwise it will come back to haunt you.

  5. Post
    #5
    About 18 months ago I had an issue with Vodafone that was taking weeks to resolve (TLDR – I switched from 2 Degrees prepay to Vodafone on account with the same number that had previously been with Vodafone and there was some holdup with moving my number back) and I wasn’t getting anywhere via their call centre so I posted about it on Geekzone which Vodafone staff monitor. Their new NZ CEO responded to the post and told me to email him and he would get someone to sort it out, which I did and it was sorted that day, and they put a credit on my account to cover the first 2 months too. He’s offered help to others who have posted issues on there too so might be worth a try here. Not sure if i should post someone's email address on here but it's available here if you want to try https://www.vodafone.co.nz/our-compa...xecutive-team/

  6. Post
    #6
    Cheers mate Will see how I go before I hit the CEO.

    The debt collectors just "rang" me - I use quotes, because they rang my phone, and I answered and then a robot put me on hold to speak to one of their "customer care representatives", at which point I hung up. I'm assuming it was just part of their saturation bombing scare techniques, instead of a reply to my email, as their auto-reply advised 2 working days, and if they want to contact me, they can reply to my email.

  7. Post
    #7
    Years and years back when I first got Fibre installed, Spark ****ed the whole situation up so I told them to **** off and took my business to Vodafone instead. Take a wild guess how that went. They ****ed the whole thing up twice as bad. And while Spark at least apologized and tried to help, Vodafone were rude and completely incompetent. So I told them to **** off too. For several years after the fact, they sent me invoices with some arbitrary amount on it which was slowly going up due to a 'paper bill fee'. Much the same, I called them, they told me not to worry about it, invoices kept coming. Thankfully, it was in credit rather than debit (which is hilarious because I never gave them a cent) so it never prompted bill collectors and eventually the bills stopped. Utter incompetence.

    TatonkaBill wrote:
    God these guys sound about as competent as Waste Management.
    IMO if you ever get an account closed, get them to verify it via email on the same day otherwise it will come back to haunt you.
    Not waste management, but Enviro Waste. We had our wheelie bin stolen. We called many times, only reaching a voicemail each time. Left messages, no call back. We sent emails, we even called the other regions for enviro waste asking if they could help and no, they could not, we had to contact the local division.

    It was 2 months later we finally got hold of somebody. They had the gall to try and charge us for those two months we didn't have a bin, as well as $75 or so to replace the bin. Utter insanity. Best we could get from them is one month waived, unfortunately they were the only provider that would serve our area as we were semi rural and nobody else went that far out. Not long after we moved to the city and were able to take advantage of the council rubbish collection. Was very happy to get rid of the stupid ****s.

  8. Post
    #8
    Debt collectors replied -

    Thank you for your email confirming that you wish to dispute your debt with our Client Vodafone New Zealand Limited - Clarify (Fixed) Consumer

    If you believe that this debt has been generated in error, please provide evidence and further information to support your dispute.

    I.e. Evidence may include a letter or email from our client confirming the cancellation of your subscription OR evidence that you made a payment to our client prior to the debt being referred to us.
    They can't even get i.e./e.g. right.

    I replied.

    Kia ora,

    I will forward you the email I received from Vodafone when my account was closed on the 25th October 2019 with a cancellation date of 9th October 2019. It will arrive with a reference of ref 220956431 in the subject line. The email also confirms that my account was in credit, and a refund was issued upon account closure.

    Please confirm receipt of my subsequent email.

    Kind regards,

  9. Post
    #9
    I get a statement posted to me every month from Westpac for a credit card I've never physically had or ever used, I've called them 3 times now I don't care it's free kindling.

    Really really love being a million miles from retarded bueracracy.

  10. Post
    #10
    Edward Diego wrote:
    Debt collectors replied -



    They can't even get i.e./e.g. right.

    I replied.
    Ask them who to send the bill for your time to.

  11. Post
    #11
    Good Morning Edward,

    Thank you for your email providing us with the evidence we requested.

    We will forward this evidence to our client and query this on your behalf. Your account has now been updated to disputed and we will be in contact once we have received a response.
    So, now let's see if anything ever eventuates. I was kinda hoping to demand Vodafone produce all their documentation that shows how I owe them money, and then watching them spin their wheels before saying "No, it's okay, you don't owe us".

  12. Post
    #12
    I once got a bill from Vodafone after I'd cancelled my internet and squared it all up. Was for around $0.17. I called them up and they agreed it was pretty retarded

  13. Post
    #13
    Ah Vodafone. What a nightmare they are to deal with. Hold times were over 30min to talk to them.

    I moved into a flat where the internet was through Vodafone, and the account was still with the original "head tenant" who'd moved out years before. I pressured the flatmates to switch to a superior ISP, but getting Vodafone to cancel became an... issue. They'd been paying the bill off their credit cards, but none of them had authority to cancel the connection, and couldn't get hold of the original tenant to do it. In the end we had no choice but to get Bigpipe to file a change of connection, but Vodafone kept billing for a connection that didn't exist anymore for three months. Then they kept sending bills for those three months. Then they passed it to a debt collector. That debt collector sent letters to the original tenant every three months for the next five years... and probably still does since I moved out last year. The debt collector never did anything more than mail out demand letters.

    - - - Updated - - -

    swazi wrote:
    I once got a bill from Vodafone after I'd cancelled my internet and squared it all up. Was for around $0.17. I called them up and they agreed it was pretty retarded
    Lol I had a power company do this. Billed me for 9 cents. I mailed them back a ten cent piece and a note demanding my 1 cent change back.

  14. Post
    #14
    I have friends who keep getting bills and credited, 2 years after the fact. Honestly i'd never do any business with Vodafone.

  15. Post
    #15
    Typical, we've had some issues with Vodafone over the last month, semi similar, not as bad.

    IMO note down the hours you put in, in dealing with BS, then send them a compensation request/invoice for the hours of your time wasted. They will probably decline initial request, you just have to ramp things up a little (whilst remaining respectful and patient with the actual CSR operators) and you should get SOME form of compensation for the hours wasted. Email is easier than calling in general.

    It's not fair the tax on your hours and mind for their screw ups, don't let them away, it's the principle, even if you just manage to get $30 or something.

  16. Post
    #16
    I deal with Vodafone Corporate on a daily basis, and they have gone downhill majorly since being acquired by that venture capital crowd.

  17. Post
    #17
    Hah. Speaking of Vodafone, I just found this in the spam folder of an email address I only ever used for one website that got hacked years ago.

    Attached Images


  18. Post
    #18
    Jesus some telecommunications companies are terrible.

    Had massive issues with business line through Compass Communications many years back, ended up going through the "Telecommunications Dispute Tribunal" and ended up getting the full amount claimed from them (I think it was somewhere in the $400 mark - I posted about it here at the time).

    Had a more recent experience with our home line and Vodafone. Found that they responded to Twitter pretty well. Calling or emailing them was useless.

    With Spark for both home and work now, and honestly, they have been pretty good.

  19. Post
    #19
    I was a contractor for Compass Communications for a while. Internally they were referred to as "Cum Piss".

  20. Post
    #20
    bradc wrote:
    I get a statement posted to me every month from Westpac for a credit card I've never physically had or ever used, I've called them 3 times now I don't care it's free kindling.

    Really really love being a million miles from retarded bueracracy.
    We are having some major issues with the clowns at westpac at work. tried to get the eftpos refund limit increased 4 years ago with all the forms sent in, they still havent donee it and are asking for forms.

  21. Post
    #21
    teelo7 wrote:
    Hah. Speaking of Vodafone, I just found this in the spam folder of an email address I only ever used for one website that got hacked years ago.
    28 Fev haha

  22. Post
    #22
    I had to get the Vodafone reps to repeat themselves multiple times to even understand what they were trying to say. It was probably the same for them I was never 100% sure they understood me either.

    If you are going to outsource your call centre make sure they speak non-broken English and can understand the Kiwi accent.

  23. Post
    #23
    I think Vodafone were on Fairgo recently about problems with accounts not being closed properly

  24. Post
    #24
    I also had Vodafone try to bill me six months after my account was closed.

  25. Post
    #25
    My missus had letters for nine years after account closure.
    NINE YEARS.